Human Resources
Stop the Scripted Customer Service — Here’s Why You Should Focus on Being Human Instead
Customer service isn't a team. It's how your whole company shows up for your customers, especially when no one's watching.
Alok Chanani, a former U.S. Army Captain, is CEO and co-founder of BuildOps, helping commercial contractors modernize operations and sustain infrastructure. Using his military experience, he helps business owners navigate complexity, scale efficiently and drive innovation in critical industries.
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