Antonia Hock

Customer Experience Expert at The AHA Group

Entrepreneur Leadership Network® Contributor

Antonia Hock is a globally recognized expert in customer experience, and her firm, The AHA Group, builds customer experience strategies and playbooks for companies all over the world. She is an established authority in luxury- helping brands like Rolex to delight customers and drive brand loyalty.

Want to write for Entrepreneur too? Apply to join Entrepreneur Leadership network.

More From Antonia Hock

Building a Business

95% of Businesses Fail at This One Thing — Fix It Before It Costs You Customers

Most businesses believe that they deliver a great customer experience, but this is based on outdated, old-fashioned ideas. Here's what businesses can do to shift their customer experience to the modern customer.

Thought Leaders

Why Experience-First Entrepreneurs Win Consumers

How entrepreneurs can win on experience and why this is so critical right now.

Antonia Hock

More From Antonia Hock

95% of Businesses Fail at This One Thing — Fix It Before It Costs You Customers

Why Experience-First Entrepreneurs Win Consumers

More Authors You Might Like

Gene Marks

David Lazarra

Tim Conn

Makena Finger Zannini