Brad Olson is the CEO of Sollis Health. His 20+ years of experience includes tenures at Peloton (CBO), Bain & Company, and Starwood Hotels & Resorts Worldwide (VP, Loyalty Program). He is a Trustee for the National MS Society and a graduate of Harvard College and Harvard Business School.
Scaling challenges lie in balancing the delivery of personalized, high-touch service with the demands of expanding operational capabilities across a growing business.
Subscription models are redefining the patient experience by focusing on access, personalization and seamless customer experiences — offering powerful lessons for businesses across all sectors, including my own within healthcare at large.