Thought Leaders
Follow These 9 Steps to Copy Zappos’ Exceptional Customer Service Strategy
How Zappos creates a customer-obsessed culture -- and you can, too.
Christa Foley is a culture champion and adviser at Zappos. During her 12-year tenure, Foley helped create the Zappos Core Values Interview Assessment, which is now utilized company-wide. At Zappos Insights, Foley inspires other companies to make their work environments better and more fulfilling.
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