Chief Content Officer of CustomerCentric Systems
at CustomerCentric Selling
John Holland is co-founder and chief content officer of CustomerCentric Systems in Sutton, Mass. His company provides sales process consulting and training.
Competent top sellers can gain access to the people that will be involved in buying, funding and implementing offerings. But patience and effort are required.
Confused by Internet hype, confounded by fads, companies must put customers back at the center of their strategy, where their salespeople can serve them