Thought Leaders
From a Stuffed Giraffe to $3.7 Trillion Lost — Here are 5 Steps to Better Customer Service
A stuffed giraffe's Ritz-Carlton adventure shows that true client loyalty comes from culture-driven service, not one-off gestures.
James Goodnow is the CEO of Fennemore, the fastest-growing law firm in the US. In 2018, at age 36, he became the youngest known leader of a major law firm in US history. He holds a JD from Harvard Law School and a master's degree in entrepreneurship from Cambridge University Business School (UK).
Want to write for Entrepreneur too?
Apply to join Entrepreneur Leadership network.
More From James Goodnow
Thought Leaders
Going All in on AI? Here’s How to Navigate the Psychology of Artificial Intelligence
Successfully integrating AI requires clear communication, addressing employee fears and building buy-in through involvement and transparency.
Thought Leaders
Don’t Let AI Eat You Alive — Follow These 3 Strategies Instead
Don't fear the rise of AI — instead, harness its power to create a more efficient, effective and ultimately successful business landscape.
Thought Leaders
5 Recruiting Secrets Every Leader Should Follow
If you stand still in recruiting, you are falling behind.
Marketing
5 Secrets to Mastering Your Niche That Will Give Your Competition a Run For Its Money
Follow these steps to unlock a competitive advantage in an underserved segment.
Business News
How to Put the “Fun” Back into Your Business Fundamentals
It's time for business leaders to inject some fun into the fundamentals of a flexible working world.
Human Resources
Why Long-Term Strategic Planning is the Lifeline Your Business Needs Right Now
Five steps to creating a strategic plan that will keep you from managing from crisis to crisis
Building a Business
‘That’s How We’ve Always Done It’ is Killing Your Business — Here are 4 Simple Ways to Cultivate Consistent Success
The business world will only get harder, sharper and more competitive. The last thing we can afford to do is let inertia hold us back.
