Larry Alton is an independent business consultant specializing in social media trends, business, and entrepreneurship. Follow him on Twitter and LinkedIn.
Gender bias holds back women in their careers but also keeps men at work instead of with their families. Each person must decide, how much more is there to life than making a living?
Frustration with "touch one for this, two for that'' may be driving away customers. Helpful automation geared to your demographic will bring them back.