Business News
Customer Service
Even online, strong customer service skills are a must if you want your site to be one of the survivors.
Melissa Campanelli | Page 3
Melissa Campanelli is a technology writer in Brooklyn, New York, who has covered technology for Mobile Computing & Communications and Sales & Marketing Management magazines. You can reach her at mcampanelli@earthlink.net.
More From Melissa Campanelli
Business News
Adding Content
Don't ignore content-it's an essential part of site development. Here's how to add everything from basic text to multimedia elements like audio and video presentations.
Business News
Security Issues
Protect your customers from credit-card fraud by making sure your Web server is secure and information is encrypted.
Business News
Privacy Policy
To build customer confidence, there's nothing better than a boldly exhibited privacy statement.
Business News
Legal Aspects
Protect yourself from lawsuits by paying attention to the legal ramifications of having a Web site: your logo, brand, privacy policy and more.
Business News
Tracking Visitors
You have to know where your visitors are coming from and where they go once they get on your site if you want to be able to offer them exactly what they need.
Business News
Fulfilling Orders
Should you outsource your fulfillment and distribution process or keep it in-house?
Business News
Wise Buys
Reviews of Computer Pundits' Goofyguys.com computer help Web site, Wells Fargo's One-Stop eStore e-commerce help, and Vertex's eQuantum software for sales and tax use.
Business News
A Wall Of Fire
Hackers are crashing Web sites daily, but you can stop them from hacking yours.
Business News
Taking The Net By Storm
Survey shows small businesses accessing the Internet with a vengeance.
Business News
Scram, Scam!
If you sell on the Web, know that fraud is part of the e-commerce game. Don't let thieves get the best of you.
Business News
Hot On The Trail
More and more online retailers are using a variety of tools to help them track their customers. Here's how you can, too.
Business News
For Your Eyes Only
You ask for their names, addresses, phone numbers-and customers wonder where they go. Let a privacy statement give your online shoppers peace of mind.
