Monica Eaton

Subscriptions are easy to start but often difficult to cancel, leading frustrated consumers to seek chargebacks due to confusing cancellation policies. The FTC's new "click-to-cancel" rule mandates that cancellation must be as straightforward as sign-up, potentially reducing chargebacks and improving customer satisfaction.

Fraud in online transactions is rising in the Asia-Pacific region, posing challenges for merchants through increased identity fraud, chargebacks and revenue losses. However, AI tools and proactive strategies can help detect fraud early and mitigate risks.

New data suggests that cardholder misconduct is on the rise, and it's worrying for both merchants and consumers.

As summer 2024 expects record-breaking travel, businesses affected by tourism must tackle increased fraud and chargeback risks head-on.

With clear, recognizable billing descriptors, merchants can save themselves the headache of avoidable transaction disputes and keep their customers happy and returning.

The new "click-to-cancel" provision will make renewing and terminating subscriptions easier.

With the CFPB's future in the hands of the Supreme Court, Chargebacks911 Founder Monica Eaton says more collaboration between banks and businesses is needed to protect themselves and consumers should a decades worth of regulation be undone.