Thought Leaders
5 Ways Good Leaders Can Digitally Disrupt
Transforming employee attitudes and behavior is often the missing ingredient.
Phil Geldart, founder and CEO at Eagle's Flight, is a recognized authority in the areas of transforming organizational culture and leadership development. He is an author of seven books and has another set to publish in early 2020 on Customer Centricity.
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More From Phil Geldart
Thought Leaders
How to Effectively Communicate to Your Organization in Turbulent Times
Those who do it well will be able to project a vision for the future and map out a practical path forward.
Thought Leaders
The Importance of Seeing the Big Picture
Big-picture thinking is critical to understanding what is possible in the present and in the future.
Entrepreneurs
The 5 Most Important Aspects of Leading Others in Times of Change
Good business leaders know how to earn the confidence of their employees.
Thought Leaders
Leaders Need Time to Be Great. How to Support Rising Stars in Your Organization.
Great leaders need to time to develop and grow into their role.
Thought Leaders
Is Poor Customer Experience Person-Related or Policy-Related?
Odds are, it's a bit of both, but there are ways to change course.
Thought Leaders
Does Your Company Culture Lead to Happy Customers?
There is a direct correlation between customer happiness and employee happiness.
Thought Leaders
How to Empower Your Employees to Be More Customer-Centric
A five-step plan for ensuring teams take the reins on consumer relationships.
Building a Business
The Moving Target of Customer Expectations
As consumer needs and wants evolve, so must your business.
Building a Business
Customer-Centricity Is the Key to a Competitive Advantage
If you want your business to stand out, prioritize the consumer experience.
Human Resources
How to Build a High-Performance Team
These seven components that make up a standard for excellence of performance for a world-class team.
Thought Leaders
Is Anybody Listening? Strategies to Help Business Leaders Tune In for Improved Efficiency
The "messages" we send are very often much more powerful than the words we use to communicate.
Building a Business
3 Reasons That Experiential Learning Boosts Performance
When training incorporates doing it will create more engagement and result in a greater impact on the business.
