Phil Prosser

CEO of Feedback ASAP at Feedback ASAP

Entrepreneur Leadership Network® Contributor

Phil Prosser has over 25 years of global success in over 74 countries in customer experience-management and net-promoter score, turning feedback into action to boost results. He works with leading brands such as McDonald's, YUM, Shell, AT&T, Apple, UPS, RadioShack and Starbucks.

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More From Phil Prosser

Marketing

Word-of-Mouth Alone Can Double Your Revenue Growth — Here’s How to Turn Your Customers Into Brand Advocates

Customer experience isn't just about feedback — it's your biggest growth lever in 2025. Discover how turning customers into advocates can double revenue growth, boost conversions and maximize customer lifetime value.

Building a Business

You’ll Never Satisfy Your Customers — or Grow Your Business — Without Doing These 3 Things

Customer feedback can be used to drive sustainable growth. Here are three approaches to how you can move past measurement to drive improvement and ultimately grow your business.

Building a Business

The Only Way to Win Over Customers Is to Become Their First Choice. Here’s How to Do It.

The best businesses focus their customer experience programs on doing the things that delight customers and put them ahead of their competition. Here are three little secrets to achieving this goal.

Building a Business

4 Secrets to Turbocharging Revenue Growth Every Executive Must Know

How can you grow revenue with less effort in a challenging economic environment? What are the leading teams doing that is different from everyone else, and what can we learn from them and put in place to improve our results? Here are my four pieces of advice.

Building a Business

Phil Prosser

More From Phil Prosser

Word-of-Mouth Alone Can Double Your Revenue Growth — Here’s How to Turn Your Customers Into Brand Advocates

You’ll Never Satisfy Your Customers — or Grow Your Business — Without Doing These 3 Things

The Only Way to Win Over Customers Is to Become Their First Choice. Here’s How to Do It.

4 Secrets to Turbocharging Revenue Growth Every Executive Must Know

Business Growth Stems From Getting the Right Customer Feedback. Here’s How to Get It.

Empathy Is the Key to Improving Customer Experience — and Closing More Sales

How to Enable Change in Your Team and Boost Your Customer Experience

5 Actionable Ways to Improve Your Customer Experience

Do This to Level Up Your Customer-Experience Management Game

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