Rachel Davies

Experts share the small business trends they believe will make a difference to entrepreneurs' bottom line.

The fried chicken franchise is implementing a clever long-term strategy.

The coffee franchise is innovating to get people in and out with their beverages faster than ever.

Now The UPS Store has revolutionized its training experience for the 21st century.

The home improvement retail franchise is celebrating its 100th birthday with some big changes.

The New Jersey sub franchise has dialed in on strategies to serve customers in stores and online, as proven by its recent acquisition.

Allison Wolff cofounded Vibrant Planet because she realized how much of an impact technology could have on land management — a huge aspect of controlling forest fires.

Optoro helps giant retailers like Ikea and Best Buy manage online returns. Now, CEO Amena Ali is rolling out their at-home pickup service.

Traditionally, to get cash out of their home, owners had to apply for a loan or a line of credit and make monthly payments. With HomeTap, Jeffrey Glass created a less stressful, more accessible option.

Sandra Abrevaya and her husband Brian Wallach started Synpaticure to help patients with neurodegenerative diseases access expert doctors, trials, and cutting-edge treatments, along with support for caregivers.

Hari Ravichandran's Aura helps its customers avoid situations like the one he found himself in 10 years ago.

Russell Gong and Achal Patel founded Cabinet Health with the belief that, "When you start to unpack where the actual social problem is, the business will follow."

Allison Lee didn't plan to start a sustainability-driven business. But she started (Re)vive when she heard retail customers talking about their biggest problem: returns. "They were like, 'I need to fix this, like, yesterday.'"

A one-star review can hurt your ego — and your business. But it's possible to prevent (and remedy!) this scary scenario.

Ciara Stockeland teaches founders how to "manage margins without emotions."

AI can be used to streamline and supplement all kinds of processes that have long frustrated business owners. Here are a few examples.

New companies rarely get off the ground without some roadblocks, setbacks, and unforeseen decisions. Here, 10 founders describe the pivots that catapulted their profitability.

OpenStore gives Shopify owners two interesting options: Sell and walk away with a generous payout, or take a vacation while they do the work.

Plus, he answers the side hustle questions he gets most often from clients.