Building a Business
Customer-Service Lessons to Glean From Comcast’s Snafu
Make your client-support process a win for all involved, not excluding those answering the phones.
Tomas Gorny is co-founder and CEO of Nextiva, a provider of cloud-based, unified communications solutions, headquartered in Scottsdale, Ariz. He also serves as chairman and CEO of Nextiva's parent company, Unitedweb.
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