Why Americans Hate Their Internet Service Providers (Infographic)

By Catherine Clifford • Sep 18, 2014

Opinions expressed by Entrepreneur contributors are their own.

Think about the last time you were mad. Really mad. Teeth-grindingly, mind-numbingly outraged. If you live in the United States, there’s a good chance the object of your wrath was Dish Network, Cablevision, Time Warner Cable or Comcast.

Part of what makes us so mad at these companies — aside from their infuriating customer service practices — is that we need what they provide so desperately. Living without high-speed Internet access and satellite TV feels about like going back to 1955. Plus, ISPs have virtually no competition in the regions they service and, ergo, their incentive to make their customers happy is painstakingly nil.

Related: This Might Be the Most Infuriating Customer Service Call Ever

The infographic below, generated by webmaster tool WhoIsHostingThis.com, outlines the five reasons why we Americans despise our ISPs so vehemently.

Take a look. Then, get back on the phone and yell some more at your ISP. Fruitlessly.

Click to Enlarge+
Why Americans Hate Their Internet Service Providers (Infographic)

Related: Right or Wrong, You’re Not Going to Win the Argument With the Customer

Think about the last time you were mad. Really mad. Teeth-grindingly, mind-numbingly outraged. If you live in the United States, there’s a good chance the object of your wrath was Dish Network, Cablevision, Time Warner Cable or Comcast.

Part of what makes us so mad at these companies — aside from their infuriating customer service practices — is that we need what they provide so desperately. Living without high-speed Internet access and satellite TV feels about like going back to 1955. Plus, ISPs have virtually no competition in the regions they service and, ergo, their incentive to make their customers happy is painstakingly nil.

Related: This Might Be the Most Infuriating Customer Service Call Ever

The infographic below, generated by webmaster tool WhoIsHostingThis.com, outlines the five reasons why we Americans despise our ISPs so vehemently.

Take a look. Then, get back on the phone and yell some more at your ISP. Fruitlessly.

Click to Enlarge+
Why Americans Hate Their Internet Service Providers (Infographic)

Related: Right or Wrong, You’re Not Going to Win the Argument With the Customer

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Catherine Clifford

Senior Entrepreneurship Writer at CNBC
Catherine Clifford is senior entrepreneurship writer at CNBC. She was formerly a senior writer at Entrepreneur.com, the small business reporter at CNNMoney and an assistant in the New York bureau for CNN. Clifford attended Columbia University where she earned a bachelor's degree. She lives in Brooklyn, N.Y. You can follow her on Twitter at @CatClifford.

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