Customers | Page 10

Three strategies to improve your customer experience and create a brand of CX excellence

Customer loyalty is key to building a thriving business.

As a customer-conscious business, it is essential to sell the hole, not the drill.

Succumbing to a client's unreasonable demands and tantrums is an easy mistake for business owners to make.

Behind the Review celebrates 100 episodes of small business experience, talking about everything from review response to great customer service, to hiring and firing employees.

Customers have many options to choose from, and they don't buy from you just because you want them to — your motives really attract them.

Interview with owners of Eat Clean Bro Jamie & Kayla Giovinazzo about prioritizing every customer, the business of healthy food, and building a culture with clear communication.

In this episode, hear how Shannon Newton used customer service and event planning to turn Dogpatch Games into a community staple — and more than a board game store.

Building an audience is the key to growing your business. But how do you do that?

Here are some need-to-knows about Generation Z and Generation Alpha.

Small business owners know that they put their heart and soul into their businesses, but how much of their own personality should shine through?

Here's how franchisees can tap into consumer behaviors using strategic messaging and offers that speak to clients wants and needs.

The founder of Single Tree BBQ talks about building community with the perfect plate of barbecue, capturing customer data, and the power of podcasting and online storytelling.

It can be extremely tempting to mix imaginary future successes with the reality of the present moment to make your startup seem like the best investment out there — but you need to be honest with your customers. Here's why.

In a world where "easy data" will increasingly evaporate, companies risk spending lots of money on engagements or clicks that don't convert.

These four tips will equip brands to run successful ecommerce businesses and remain competitive in an evolving retail landscape.

Here are a few tips for brick-and-mortar retailers can increase revenues while also improving customer experiences.

Meredith Sandland, CEO of Empower Delivery, discusses growing your loyal customer base and keeping up with the digital restaurant evolution.

There is no substitute for proper marketing fundamentals. Avoid these three marketing mistakes to understand fundamentals better.

First, build—then, expand. Most small business owners dream that their business will become successful enough for them to open another location; that dream came true for Candle Pour owners Misty and Dennis Akers.

Innovation is as much about understanding customer needs as it is about passion, and customer feedback is essential to entrepreneurs. Here are four ways to use customer feedback to improve businesses.