The company says it incorrectly calculated how much its commission should have been on rides in New York City over the past two and a half years, according to The Wall Street Journal.
When the person indicates their UberPool trip sucked because they didn't like the route or their co-rider, Uber won't count the rating towards a driver's average.
Uber's diversity problem is perhaps most apparent when looking at the makeup of its tech leadership team, which is 88.7 percent male, and entirely white or Asian.