Milos Eric

Your toughest competition isn't always a rival product or company.

Perks and policies help, but they can't replace the fundamentals. If you're missing these core drivers, everything else is just noise.

Hiring looks different at every company, but these three things are always non-negotiable.

Great leaders know feedback isn't just about what you say — it's how you say it. The right approach keeps teams motivated and service sharp. When used strategically, the "compliment sandwich" builds trust, clarity and continuous improvement.

Outdated hiring practices like requiring cover letters create unnecessary barriers, leading to lost opportunities and higher turnover. Embrace these strategies instead to create a workplace that attracts and retains top talent.

Automation is now part of almost everyone's hiring process. But this has also led to problems, like AI bias and missed opportunities for qualified candidates. Here are some proven ways you can automate your hiring process while making sure you avoid AI-related issues.

Businesses should move away from the outdated "the customer is always right" mindset, which often leads to employee burnout, high turnover and, ironically, poor service quality. Here's how to prioritize building genuine relationships and empower employees to use empathy and their own judgment when addressing customer needs.

Here's how your business can stand out to job seekers.