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Business News

Yelp and OpenTable Quietly End Partnership as Rivalry Heats Up

The companies parted ways under mounting competition, with OpenTable facing new rivals to its reservation business and Yelp dogged with questions about stalling growth.

By Reuters

Marketing

Star Ratings Matter Just as Much as (If Not More Than) Online Reviews

Research shows how even an average 3-star rating for your business can hurt your bottom line.

By Chris Campbell

Business News

Following Death Threats, Peeple Founder Says She Was Wrong to Position App as ‘Yelp for People’

So what if people hate Peeple? Julia Cordray is launching it anyway.

By Kim Lachance Shandrow

Business News

What’s Behind Yelp’s Terrible, Horrible, No Good, Very Bad Week

The company reported a loss, a co-founder left and the stock nose-dived.

By Daniel Roberts

Building a Business

Yelp Founder Said to Temporarily Call Off Sale Talks

The company's shares fell as much as 15 percent to a two-year low on the news.

By Reuters

Online Presence

Feeling the Sting of Recent Rotten Reviews on Yelp?

Here are four strategies for how to turn things around.

By Brian Moran

Thought Leaders

Yelp Offers Fashion Retailers New Ecommerce Option

Shopping is Yelp's largest category of reviewed businesses, the company said, comprising 23 percent of all reviews.

By Geoff Weiss

Business News

Yelp Might Be Exploring a Sale

The consumer review website has put itself on the block for as much as $3.5 billion, one report says.

By Reuters

Business News

More Businesses Can Now Offer Booking Options on Yelp

Through new partnerships, Yelp users can now book a hair appointment, order flowers or set up a consultation with a lawyer directly through a company's Yelp page.

By Nina Zipkin

Business News

Yelp Shares are Tanking and a Kickstarter Project Could Be the Reason

A new documentary apparently shows alleged abuses by the customer review service.

By Myles Udland

Business Legal

Yelp Sues Sites That Claim They Can Sell Business Owners 5-Star Reviews

The embattled crowdsourced review platform returns to court again but this time it is on the other side of the legal line.

By Nina Zipkin

Online Presence

6 Better Responses to a Bad Review Than Yelling or Sulking

Somebody trashing your company online is hurtful and infuriating but responding that way makes the situation worse.

By Cris Burnam

Business Legal

FTC Takes No Action Against Yelp Following Year-Long Investigation Into Review System

Despite outcry from small-business owners, this marks the second inquiry by the FTC that has resulted in no further action, according to Yelp.

By Geoff Weiss

Online Presence

Researchers Are Using Yelp to Predict When a Restaurant Will Shut Down

With new software, researchers say Yelp reviews can serve as a crystal ball for restaurant failures.

By Kate Taylor

Online Presence

Got a Bad Yelp Review? Here’s How to Defend Your Business Online. (Infographic)

With more people researching before making a purchase, online reviews are important. Here's how to handle the negative ones while encouraging positive ones.

By Laura Entis

Building a Business

The Missing Element in Your Digital Marketing Might Be a Fresh Coat of Paint

Make certain your business is always pretty as a picture and you won't worry what potential customers see when they look online to decide if they'll visit.

By Duane Forrester

Marketing

Why This Bay Area Bistro Wants to Be Yelp’s Worst-Rated Restaurant Ever

In a protest against the site's alleged ratings manipulations, this Italian restaurant's co-owners offered scathing reviewers 25-percent off their checks.

By Geoff Weiss

Building a Business

How 23andMe Caused a Divorce: A Look at Unintended Consequences

A look at what happens when customers use a business for their own purposes, regardless of the company's explicit mission.

By Carly Okyle

Online Presence

New Legislation Would Make Banning Negative Yelp Reviews Illegal

Your right to write angry Yelp reviews may soon become law.

By Kate Taylor

Marketing

Appeals Court Rules That Yelp’s Ad Sales Tactics Aren’t Extortion, Just ‘Hard Bargaining’

Businesses don't have the right to pre-existing good reviews, the court said.

By Laura Entis

Marketing

Hotel Says $500 Fine on Negative Yelp Reviews Was a Joke

Angry Yelpers turned on a hotel after an article claimed the hotel fined newlyweds for guests' negative online reviews. Now, the hotel claims it was all a misunderstanding.

By Kate Taylor