Thought Leaders
The 5 Secrets of a Validating Apology
Effective leaders encourage vulnerability and promote the use of validating apologies to resolve issues with and among their team members and to preserve their brand and reputation.
Apology
Business News
Ellen DeGeneres Is the New-Era Example Business Leaders Can Learn From
The beleaguered talk show host's public-facing apology is a testament to putting a stake in the ground and pledging new intentions.
Thought Leaders
It’s Time for Women to Stop Apologizing So Much
Save your 'sorries' for a rainy day.
Online Presence
What You Can Learn From This YouTube Star’s Apology Debacle
Logan Paul said he was sorry -- twice -- after he seemingly filmed and posted video of the body of a person who had committed suicide.
By Nina Zipkin
Thought Leaders
3 Secrets to a Sincere Apology
Leaders who apologize for their mistakes are actually perceived as stronger and more inspirational than those who don't acknowledge their mistakes, according to a study.
Entrepreneurs
Why You Should Stop Saying Sorry, According to Science
New research shows that apologies can have negative effects.
By Rose Leadem
Thought Leaders
5 Ways to Keep Your Head When Things Get Testy in the Workplace
Cooling down after a confrontation takes focus and insight.
By Eric Samson
Entrepreneurs
What You Can Learn From British Airways’s IT Meltdown That Left Passengers Stranded
Invest in systems you need and keep your customers informed.
By Nina Zipkin
Business Operations & Logistics
The Number One Lesson You Can Learn from Fyre Festival: Preparation is Everything
Make sure that you create the infrastructure needed to deliver on your promises.
By Nina Zipkin
Business News
Uber CEO Travis Kalanick Says He Needs to ‘Grow Up’ After Video of Argument With a Driver Released
Well … it's about time.
By Rose Leadem
Business News
Trump and Clinton Are Case Studies in How Not to Apologize
Researchers have determined what constitutes a "full apology.'' We're sorry to tell you both candidates fall short, though one more than the other.
By Gregg Ward
Thought Leaders
Hillary Clinton and the Etiquette of Issuing a Proper Apology
The Democratic presidential nominee has done a reasonably good job of dampening the uproar she sparked by labeling of half of Trump supporters "deplorables.''
Human Resources
10 Rules for Success as a Woman
Quit apologizing when you didn't do anything wrong and when you share the credit, keep the portion that is rightfully yours.
By Carol Roth
Thought Leaders
3 Ways to Offer a Sincere Apology to Clients
Since nobody is perfect, everybody needs to learn how to persuasively say "I'm sorry.''
Thought Leaders
Next Time You Apologize, Say More Than ‘I’m Sorry.’
Quit your dramatic, insincere apologies and life will be better at work and home.
By Nate Regier
Business News
Microsoft Apologizes for Chatbot’s Racist, Sexist Tweets
The company says that the program's tweets 'do not represent who we are or what we stand for, nor how we designed Tay.'
By Reuters
Business News
Microsoft Apologizes for Scantily-Clad Dancers at GDC Party
Phil Spencer, the head of Xbox, said Xbox and Microsoft were represented 'in a way that was absolutely not consistent or aligned to our values.'
By Reuters
Business News
Marc Andreessen Apologizes for Tweets About India
The prominent venture capitalist and Facebook board director had condemned the Indian government for banning the social-media company's free Internet service.
By Reuters
Thought Leaders
10 Regrets Most Entrepreneurs Eventually Face
Burning bridges? Putting off company culture?
Building a Business
Why the Bloomingdale’s Ad Was an Inexcusable Marketing Mistake
The ad that was suggestive of rape was inexcusable. Bloomingdale's response wasn't much better.
Building a Business
5 Ways to Salvage Your Career After Losing Your Cool
Whatever it was that you said that you shouldn't have, you know what to say next -- "I'm sorry.''
Building a Business
3 Things Jessica Alba’s Honest Company Must Do to Stop Its Brand From Burning
The personal-care company is in the hot seat regarding a wave of complaints that its sunscreen doesn't work.
Human Resources
Reddit CEO Ellen Pao Issues an Apology for the Direction of the Site
'We screwed up.'
By Laura Entis
Entrepreneurs
The Power of an Apt Apology
Five tips to ensure that the one you give hits just the right note.
Marketing
Under Armour Pulls ‘Band of Ballers’ T-Shirt After Complaints
The shirt featured an image meant to evoke associations with a famous Iwo Jima photograph.
By Carly Okyle
Building a Business
3 Reasons Why Apologizing Hurts Your Business
Hey entrepreneurs and business people, stop saying you're sorry so much.
By Gene Marks
Business News
McDonald’s Japan Apologizes After Tooth Found in Food
After declining sales, a french-fry shortage and this latest scandal, executives probably miss the days when their biggest concern was the Hamburglar.
By Reuters