Building a Business
What I’ve Learned Training the Top Hotel Brands in Customer Service
Secrets of customer service as practiced by the greatest Five Star hotels in the world — from the trainer who teaches them.
Customer Service | Page 5
Building a Business
Beware The Customer Cliff of Dissatisfaction — or Prepare to Lose Customers Fast
Thought Leaders
10 Expert Principles For Designing Better Customer Service Satisfaction Surveys
Do you truly want to know how customers view your customer service (and can handle the truth)? If so, here's a 10-point consultation that will help you do exactly that through improved customer survey design and proper deployment and follow-up practice.
Building a Business
5 Ways to Implement Lean Principles in Your Business While Achieving Consistent Results
Lean management principles can be applied to many essential parts of a company, including production, supply chain management, customer service and administrative processes
By Jack Truong
Tech
How to Use AI to Drive Growth and Improve Customer Interactions
Artificial intelligence has a transformative impact on the customer experience. Here's how organizations can harness AI to enhance customer interactions and drive growth in their industry.
Building a Business
Expert Advice for Supercharging Your Business’s Customer Service Training
Service culture guide Jeff Toister shares his tips on how to provide employees with effective customer service training to impress your customers.
Thought Leaders
Empathy is the Ultimate Customer Service Secret. Here are 3 Empathy Essentials You Need in Your Competitive Arsenal
Empathy can be learned, and these three empathy essentials are a great place to start.
Thought Leaders
3 Expert Customer Service Language Tips to Never Forget
Follow this customer service advice on three customer service issues involving language.
Thought Leaders
How to Create Customer Love in a Category That People Hate
Ed Evans, CEO of Consumer Cellular, shares his advice for fostering loyalty inside and outside your company.
By Dan Bova
Thought Leaders
Your Customers Want to Text You — Why Text Messaging is the New Customer Service Channel Customers Love The Most
There is vast promise and power in this simple, often overlooked way of communicating back and forth with your customers.
Thought Leaders
We Have an Empathy Crisis on Our Hands. Here’s How to Combat the Rising Trend of Poor Customer Service.
Ever wonder why exceptional customer service is becoming an endangered species? Here's how you can make your business stand out in a sea of mediocrity simply by upping your customer service game.
By Scott Deming
Thought Leaders
Don’t Get Defensive — Avoid These 7 Phrases When Talking With an Angry Person
Customer service training in this exclusive article on how to avoid defensive language—and what to replace it with when talking with a customer.
Thought Leaders
This Is the Biggest Customer Service Mistake You’re Making — And How To Fix It Fast
You must be willing to embrace this one essential ingredient of exceptional customer service.
Thought Leaders
Use This Secret Customer Service Technique to Boost Your Customer Retention and Loyalty
Get ready for your reviews to go through the roofs, your customer loyalty to respond likewise, and your cash registers to start ringing like they've never done before.
Marketing
Is the Customer Always Right? How to Understand Customer-Centric Thinking to Drive Engagement
"The customer is always right" is not just a rule anymore; it's about exploring why customers want what they want.
Thought Leaders
The Ridiculously Easy Guide to Internal Customer Service Training
Eight internal customer service training insights you can put to use at your company today.
Tech
4 Reasons Why Your Small Business Needs a CRM
One of the biggest challenges for entrepreneurs is prioritizing tasks and projects — here are four reasons a CRM can help your business.
Tech
3 Practical Ways to Let Artificial Intelligence Work for You
Rather than redesign their business' entire approach just to meet AI somewhere along the horizon, leaders can instead take a more practical route and ask how AI can improve their current strategy.
Thought Leaders
Understanding the 3 Tiers of Customer Service (and How to Get to the Top)
Where do you stand in terms of customer service? And how do you rise to the top? Here's how to prepare for sustainable bottom-line results.
Thought Leaders
This is the Worst Possible Way You Can Make A Customer Feel (and How To Avoid It)
The most cringeworthy customer service mistake you're probably making and the customer service training tips for making it stop.
Building a Business
Business Growth Stems From Getting the Right Customer Feedback. Here’s How to Get It.
Here's one of the most effective strategies in the pursuit of making customers happy when their expectations are constantly changing.
By Phil Prosser
Thought Leaders
The Ultimate 6-Step Guide to Building Lifelong Customers with Excellent Customer Service
Elevate your company out of the deadly commodity zone by creating "wow" moments in your customer service experience, a proven way to build customer loyalty, engagement and ambassadorship.
Business Ideas
I Left Google Because It Wasn’t Innovative Enough. Now I Work at a Startup Doing What the Tech Giant Wouldn’t.
Working at Google was a dream opportunity — until I realized my department would be left behind.
By Amanda Breen
Building a Business
How to Write Honest Reviews That Help Local Businesses Thrive
Yelp Community Manager Bailey Dixon provides tips for Yelp users on how to write reviews that help local businesses improve.
Thought Leaders
Yes, the Rich Are Different — Here Are 5 Customer Service Secrets I Learned While Working With Wealthy Clients
If you want to win — and keep — wealthy clients (aka, HNWIs), exceptional customer service training is the golden ticket that will bring you success.
Tech
3 Ways to Lean into Tech Without Losing the Human Touch
Tech is a powerful business tool, but it shouldn't overshadow your brand's human touch. Here are three ways to avoid that issue and get the most out of your tech.
Thought Leaders
These 2 Crucial Customer Service Moments Give You 80% Of Your Value — Here’s How to Capitalize on Them
Want to give yourself a massive leg up on your competitors? Transform how your customer service is perceived by focusing on these two moments in the customer journey.
Thought Leaders
How to Turn an Upset Customer Into Your Company’s Best Advocate
The secrets of turning upset customers into raving fans, courtesy of the scientifically proven principle called "the service recovery paradox."